moja88 Terms & Conditions

These Terms and Conditions (the "Agreement") constitute a legally binding contract between you (the "Player", "User", or "you") and moja88 (the "Company", "Platform", "we", or "us") governing your access to and use of the moja88 website located at https://moja88.app and all associated services, products, software, and content made available through the platform (collectively, the "Services").

By accessing the moja88 website, completing the account registration process, making a deposit, or placing any wager, you acknowledge that you have read, understood, and unconditionally agree to be bound by this Agreement in its entirety, including all policies incorporated herein by reference, such as the Privacy Policy and Responsible Gaming Policy.

This Agreement supersedes all prior agreements, representations, and understandings between you and moja88 with respect to the subject matter herein. moja88 reserves the right to update or amend this Agreement at any time. Continued use of the platform following notice of any amendment constitutes your acceptance of the revised terms.

Access to and use of the moja88 platform is subject to the following eligibility requirements, all of which must be satisfied on a continuous basis:

• Age: You must be at least 18 years of age. moja88 is strictly an adult platform. Registration, deposits, or wagering by any person under the age of 18 is absolutely prohibited.
• Legal Capacity: You must have full legal capacity to enter into a binding contract under the laws of your jurisdiction.
• Geographic Access: You must access the platform from a jurisdiction in which online gaming is not expressly prohibited by applicable law. It is your sole responsibility to determine whether your use of the platform is lawful in your location.
• Personal Use: You must be using the platform solely for your own personal, non-commercial entertainment purposes and not on behalf of any third party.
• Not Self-Excluded: You must not be subject to any self-exclusion order, voluntary or mandatory, that would prohibit you from accessing online gambling services.

moja88 reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory documentation within a reasonable period may result in account restriction or closure.

To access the full range of moja88 services, you must create a personal account. The following conditions apply to account registration and the ongoing maintenance of your account:

• Accurate Information: You must provide truthful, accurate, current, and complete information during registration, including your full legal name, date of birth, residential address, mobile number, and any other details requested by the platform.
• One Account Per Player: Each individual is permitted to hold only one registered account on the moja88 platform. The creation of duplicate, multiple, or shared accounts is strictly prohibited. Where duplicate accounts are identified, moja88 reserves the right to close all accounts except the earliest registered, void any bonus balances, and withhold any winnings generated through the use of multiple accounts.
• Account Security: You are fully responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. Any activity conducted through your account — whether authorised by you or not — is your responsibility. You must notify moja88 immediately if you suspect unauthorised access to your account.
• KYC Verification: moja88 operates a Know Your Customer (KYC) process. You may be required to submit identity documents (such as a National ID Card or passport), proof of address, and proof of payment method before withdrawals are processed. KYC requirements apply to all accounts and must be completed before withdrawals exceeding threshold amounts are released.
• Account Updates: You must promptly update your account information if any details change. moja88 may suspend accounts where outdated information cannot be verified against current KYC documents.

moja88 reserves the right to refuse registration or close an existing account at its sole discretion, particularly where it reasonably suspects fraud, misrepresentation, or a breach of these Terms and Conditions.

All financial transactions on the moja88 platform are conducted in Bangladeshi Taka (BDT). The following terms govern the processing of deposits and withdrawal requests:

4.1 Deposits

• Deposits may be made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. moja88 does not accept cash, cheque, or cryptocurrency deposits.
• The minimum deposit amount is ৳200. Maximum deposit limits may apply and will be communicated within the deposit interface.
• Deposits made through bKash and Nagad are credited to your moja88 balance instantly under normal operating conditions. Processing times for card payments may vary.
• You may only deposit funds from payment methods registered in your own name. Third-party deposits are strictly prohibited and will trigger a compliance review.
• moja88 does not charge a fee for standard deposits; however, your payment provider may apply its own transaction charges, for which moja88 bears no responsibility.

4.2 Withdrawals

• Withdrawal requests are subject to identity verification. Players who have not completed KYC verification may experience delays in withdrawal processing.
• Withdrawals will be returned to the same payment method used for the deposit wherever technically possible. moja88 does not process withdrawals to accounts or wallets not registered in the player's own name.
• The minimum withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed.
• Standard withdrawal processing is completed within 24 to 72 hours following approval. Processing times may be extended during peak periods or where additional verification is required.
• Any bonus balance that has not satisfied applicable wagering requirements is not eligible for withdrawal. Attempting to withdraw unsatisfied bonus funds may result in the bonus being voided.

4.3 Currency & Conversions

moja88 operates exclusively in BDT. No currency conversion services are provided by the platform. Players are responsible for any foreign exchange costs imposed by their own payment institutions.

moja88 offers a range of promotional bonuses and incentive programmes to eligible players. The following general terms apply to all promotions. Each individual promotion may carry additional specific terms that take precedence over these general provisions where there is any conflict.

• Wagering Requirements: All bonuses are subject to wagering requirements (rollover conditions) that must be met in full before the bonus amount or any winnings derived from bonus play may be withdrawn. The applicable rollover multiplier is stated in each promotion's specific terms.
• Game Contributions: Not all games contribute equally towards wagering requirements. Slot games typically contribute 100% of wager value; live casino, table games, and sports bets may contribute a lower percentage as specified in the promotion terms.
• Expiry: Bonuses that are not activated within the specified promotional window, and wagering requirements that are not completed within the designated time limit, will expire automatically and be removed from the player's account without compensation.
• Eligibility: Promotional bonuses are available to eligible registered players only. moja88 reserves the right to exclude any player from a promotion at its discretion, particularly where abuse, manipulation, or exploitation of a promotional offer is suspected.
• Maximum Withdrawal from Bonus: Certain promotions impose a maximum withdrawal cap on winnings generated from bonus play. Where applicable, this cap is stated in the promotion's individual terms.
• One Bonus at a Time: Unless otherwise specified, only one active bonus may be held in a player's account simultaneously. Activating a new bonus while a previous bonus remains uncleared may result in the prior bonus being forfeited.
• No Cash Alternative: Bonuses have no cash value and cannot be exchanged, transferred, or sold.

moja88 reserves the right to withdraw, modify, or discontinue any promotional offer at any time with reasonable notice. Players who have already activated a promotion at the time of any modification will be treated in accordance with the terms active at the time of activation.

The following general rules apply to all wagering activity on the moja88 platform across all product verticals, including sports betting, live casino, slots, crash games, and fishing arcade titles:

• Bet Acceptance: moja88 reserves the right to refuse or restrict any wager at its sole discretion, including but not limited to wagers that exceed applicable stake limits or wagers placed by accounts under compliance review.
• Minimum & Maximum Stakes: Minimum and maximum stake limits apply to all markets and games. These limits are displayed within the relevant game or market interface and may be adjusted by moja88 at any time.
• Obvious Errors: Where a market or game displays an obviously incorrect price, line, or payout figure due to a technical error, human error, or data feed failure, moja88 reserves the right to void bets placed at the erroneous price and settle at the correct figure, or to cancel the market entirely. This right applies both before and after settlement.
• In-Play Betting: In-play sports markets are subject to rapid change. moja88 endeavours to suspend markets promptly at significant match events, but cannot guarantee that all wagers placed at the moment of an event will be voided. Settled in-play bets will not be reversed unless an obvious pricing error is identified.
• Results & Settlement: Sports bet settlement is based on official results as declared by the relevant governing body. In the event of a dispute, the decision of moja88's trading team is final, subject to the formal dispute resolution process set out herein.
• Game Integrity: All casino and arcade games available on moja88 use certified Random Number Generator (RNG) technology or are operated by licensed live dealer studios. Return-to-Player (RTP) percentages for individual games are available on request.
• Disconnection: moja88 is not responsible for losses resulting from internet disconnection or device failure during active game sessions, except where the platform itself is found to be the cause of the disconnection.

The following conduct is strictly prohibited on the moja88 platform. Engaging in any prohibited activity will result in immediate account suspension or permanent closure, forfeiture of all funds held within the account, and may be reported to relevant law enforcement or regulatory bodies:

• Registration or use of an account by any person under the age of 18.
• Providing false, misleading, or fraudulent information during registration or verification.
• Opening or operating multiple accounts for the purpose of abusing promotions or circumventing account restrictions.
• Using automated betting software, bots, algorithms, scripts, or any other artificial means to gain an unfair advantage over the platform or other players.
• Colluding with other players to manipulate game outcomes or exploit promotional offers collectively.
• Engaging in arbitrage betting strategies or exploiting pricing errors in bad faith.
• Depositing funds derived from illegal activity or using the platform for money laundering purposes.
• Harassing, threatening, or abusing members of the moja88 support team or other platform users.
• Attempting to access the moja88 platform's back-end systems, source code, or data infrastructure without authorisation.
• Using a VPN, proxy, or other IP-masking technology to circumvent geographic restrictions or account blocks.

All content available on the moja88 platform — including but not limited to the website design, layout, graphics, logos, trademarks, text, software, game content, and audio-visual material — is the exclusive property of moja88 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the moja88 platform for personal, non-commercial purposes only. This licence does not permit you to:

• Reproduce, distribute, publicly display, or create derivative works from any moja88 content without prior written consent.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices displayed on the platform.
• Use moja88's branding, trade name, or marks in any external communication, website, or promotional material without express written authorisation.
• Reverse-engineer, decompile, or disassemble any software components of the platform.

Third-party game content accessible through the moja88 platform (including games developed by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios) is the intellectual property of the respective studio and is governed by their own applicable licence terms.

moja88 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into this Agreement by reference. By accepting these Terms and Conditions, you also acknowledge and consent to the data practices described in the Privacy Policy.

Personal data collected during registration and subsequent use of the platform (including identity documents, payment information, and activity logs) may be used for the purposes of account management, KYC compliance, fraud prevention, customer support, and — where you have provided consent — the delivery of promotional communications.

moja88 does not sell personal data to third parties. Data may be shared with regulated third-party service providers (such as payment processors and identity verification services) strictly on a need-to-know basis and subject to appropriate data protection agreements.

For a full description of your data rights, the data we collect, how it is used, and how long it is retained, please review the Privacy Policy.

moja88 is committed to promoting a safe and responsible gaming environment. The platform offers a range of player-protection tools accessible directly through the account dashboard at no charge:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits to help manage spending. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period before activation.
• Session Time Limits: Players may configure session time reminders that trigger alerts at specified intervals during active gaming sessions.
• Cooling-Off Periods: A temporary account suspension of between 24 hours and 6 weeks may be applied at the player's request. During a cooling-off period, logins and deposits are disabled.
• Self-Exclusion: Players who feel their gaming is becoming problematic may apply for a self-exclusion of 6 months, 1 year, or permanent. Self-exclusions take effect immediately and cannot be reversed during the exclusion period.

If you believe you or someone you know may have a gambling problem, please contact the moja88 support team at [email protected] or visit the Responsible Gaming page for detailed guidance and support resources.

moja88 reserves the right to impose responsible gaming restrictions on any account where it identifies patterns of behaviour consistent with problem gambling, including at the request of a third party acting in the player's best interests.

To the fullest extent permitted by applicable law, moja88 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform, including but not limited to:

• Loss of winnings or expected profits due to technical failures, connectivity issues, or platform downtime.
• Delays in the processing of deposits or withdrawals caused by third-party payment providers.
• Losses resulting from unauthorised access to your account due to your failure to maintain the security of your login credentials.
• Any inaccuracies in game information, match statistics, or odds data provided by third-party data feeds.
• Any loss arising from reliance on information published on the moja88 website that is subsequently found to be inaccurate or incomplete.

The moja88 platform is provided on an "as is" and "as available" basis. moja88 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Scheduled and unscheduled maintenance periods may result in temporary unavailability of some or all services.

Where applicable law does not permit the exclusion or limitation of certain warranties or liabilities, moja88's liability in such cases shall be limited to the maximum extent permitted by law.

moja88 reserves the right to modify, update, or replace any provision of these Terms and Conditions at any time. Where changes are material, moja88 will use reasonable efforts to provide advance notice to registered players, including by displaying a prominent notice on the platform or by sending an email to the address associated with your account.

The effective date of the most recent version of this Agreement is displayed at the top of this page. It is your responsibility to review this Agreement periodically. Continued use of the moja88 platform following the publication of any amendment constitutes your binding acceptance of the revised terms. If you do not accept the amended terms, you must discontinue use of the platform and close your account.

Minor amendments — such as corrections of typographical errors, clarifications that do not materially alter your rights or obligations, or updates to contact information — may be made without advance notice.

This Agreement, and any dispute or claim arising out of or in connection with its subject matter or formation, shall be governed by and construed in accordance with the applicable legal framework. Players are responsible for ensuring that their use of the platform complies with the laws of their own jurisdiction.

Informal Resolution: In the event of a dispute, players are encouraged to contact the moja88 customer support team in the first instance by emailing [email protected]. The support team will endeavour to resolve the matter within 5 business days of receiving a complete description of the complaint.

Formal Dispute Process: Where informal resolution is not achieved within 14 days, either party may escalate the matter through the formal dispute resolution process. Written submissions detailing the nature of the complaint, the remedy sought, and all supporting evidence must be submitted to [email protected] with the subject line "Formal Dispute — [Account Username]".

Finality of Decisions: In respect of sports betting disputes, the settlement decisions of moja88's trading and compliance teams are final and binding, provided they are not found to be arbitrary or in clear breach of this Agreement. In respect of casino games, the certified RNG or live studio outcome constitutes the definitive result.

If you have any questions, concerns, or requests relating to these Terms and Conditions, you may contact the moja88 team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the platform after login
• Support Hours: Bangladesh Standard Time (BST, UTC+6) — Bangladesh-based agents are most active during local business hours

moja88 aims to respond to all written enquiries within 2 business days. For urgent account security matters, please use the live chat function for the fastest response. All communications with the moja88 support team may be recorded for quality assurance and compliance purposes.