Responsible Gaming
at moja88

Responsible gaming refers to a set of principles, practices, and tools designed to ensure that gambling remains a form of entertainment rather than a source of financial hardship or personal harm. At moja88, responsible gaming is not an afterthought — it is a foundational pillar of how we operate as a platform serving the Bangladesh market.

Gaming at moja88 — whether that means placing a wager on a BPL cricket match, spinning the reels on a Pragmatic Play slot, or joining a live Evolution Gaming casino table — should always be driven by enjoyment and personal choice. The moment gambling starts to feel compulsive, distressing, or financially damaging, it has moved outside the boundaries of responsible play.

moja88 actively supports every player's right to gamble within limits they choose freely. We provide practical tools to help you set those limits, maintain them, and access help if you feel control is slipping. We also employ monitoring systems to identify patterns that may indicate problem gambling behaviour, and we will reach out proactively where we have genuine concern for a player's welfare.

Problem gambling can develop gradually, and many players do not recognise the early warning signs until the behaviour has already started to cause real harm. The following indicators may suggest that gambling is becoming a problem rather than a pastime. If several of these apply to you, we encourage you to use moja88's responsible gaming tools or contact our support team immediately.

Deposit limits are one of the most practical and effective tools for keeping your gambling within a comfortable financial boundary. moja88 allows you to set three types of deposit limits on your account:

• Daily Deposit Limit: A maximum total amount you may deposit across all payment methods in any single 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: A cap on the total deposits you may make across any rolling 7-day period.
• Monthly Deposit Limit: The highest-level cap, restricting total deposits across any rolling 30-day calendar period.

Where multiple limits are active simultaneously, the most restrictive limit always takes precedence. For example, if your weekly limit would be reached before your daily limit, the weekly limit will apply.

To set or adjust your deposit limits, contact moja88 support at [email protected] or use the account settings section once logged in. Limits are available in Bangladeshi Taka (BDT) and apply across bKash, Nagad, Rocket, Upay, Visa, and Mastercard deposits equally.

Self-exclusion is designed for players who recognise that they need a sustained period away from gambling. When you request self-exclusion on moja88, the following happens immediately:

• Your account is suspended — you cannot log in, deposit, or place any wagers for the duration of the exclusion period.
• Any pending bonuses or active promotions associated with your account are voided.
• All marketing emails, promotional SMS messages, and bonus notifications are stopped immediately.
• Your account details are flagged to prevent re-registration under the same identity during the exclusion window.

moja88 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure. The minimum self-exclusion period is 6 months — there is no option to cancel or reverse a self-exclusion early, regardless of the reason. This firm boundary exists to protect you.

Once a self-exclusion period expires naturally (for non-permanent exclusions), you will not automatically regain access. You must proactively contact support to confirm you wish to reopen your account, and a 24-hour reflection period is applied before access is reinstated.

moja88 is strictly an 18+ platform. We do not permit gambling by anyone under the age of 18, and we maintain active age verification procedures to enforce this rule. Every account registration requires date-of-birth confirmation, and our KYC process validates identity documents before withdrawals are approved.

We understand that in many Bangladeshi households, mobile devices and internet access are shared. If you share a device with younger family members, we strongly encourage the following protective measures:

• Always log out of your moja88 account after each session — do not leave it open on shared devices.
• Use a strong, unique password that household members cannot easily guess.
• Enable two-factor authentication (2FA) on your account where available.
• Consider using parental control tools available through your mobile device's operating system or internet service provider to restrict access to gambling websites.
• Never share your account credentials, deposit method PINs, or bKash/Nagad wallet access with minors.

Recognising that gambling has become a problem — and reaching out for help — is a sign of strength, not weakness. moja88 takes the mental health and financial wellbeing of our Bangladesh players seriously, and we will always support a player who wishes to step back from gambling.

If you feel that your gambling on moja88 or any other platform is causing you distress, financial difficulty, or harm to your relationships, please take one or more of the following steps without delay:

• Contact moja88 Support Directly: Our 24/7 support team can immediately apply a time-out, self-exclusion, or deposit limit on your behalf. Email [email protected] or use the live chat feature. You do not need to explain yourself in detail — simply stating "I need help with my account" is enough for our agents to take protective action.
• Talk to Someone You Trust: Sharing your concerns with a family member, close friend, or trusted community figure can be an important first step. In Bangladesh, family networks remain a powerful source of support — do not hesitate to lean on yours.
• Seek Professional Guidance: Mental health and addiction support services are available in Bangladesh. Reaching out to a professional counsellor or your primary healthcare provider can provide structured support tailored to your situation.
• Give Yourself Space: Use the moja88 time-out or self-exclusion tools to create physical distance from the platform. The absence of immediate access can make a significant difference during a period of difficulty.

moja88 will never pressure, incentivise, or contact a player who has requested support with the intention of encouraging them to resume gambling. Our responsible gaming support is completely separate from our marketing operations.