moja88 Frequently Asked Questions

moja88 requires a government-issued photo ID to complete identity verification (KYC). Accepted documents include a National Identity Card (NID), valid passport, or driving licence issued in Bangladesh. You may also be asked to provide proof of address — a recent utility bill or bank statement dated within the past three months is normally sufficient. Documents can be submitted through the account settings page or by emailing [email protected].

No — each player is permitted one account on moja88. Duplicate accounts are a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have lost access to your existing account, contact [email protected] and our team will help you recover it securely.

Use the "Forgot Password" link on the moja88 Login page and enter the email address registered to your account. A secure password reset link will be sent to that email within a few minutes. If you no longer have access to the registered email address, contact our support team at [email protected] with your account username and identity documents to complete a manual reset.

To permanently close your moja88 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will process the closure within 48 hours. Any remaining balance will be returned to your last verified withdrawal method. If you are closing your account due to concerns about problem gambling, we strongly recommend activating a self-exclusion instead — this prevents re-registration under the same identity.

Nagad deposits on moja88 are processed in real time and are normally credited to your gaming balance within 1 to 5 minutes of the transaction being confirmed. If your deposit has not appeared after 15 minutes, take a screenshot of the Nagad transaction confirmation and contact our 24/7 support team at [email protected] with the transaction reference number.

The minimum deposit amount on moja88 is ৳200 BDT for mobile banking methods including bKash, Nagad, Rocket, and Upay. The minimum for card deposits via Visa and Mastercard may differ slightly. There is no maximum deposit limit for standard transactions, though large deposits may require additional identity verification before funds are released for play.

The minimum withdrawal amount on moja88 is ৳500 BDT. Withdrawals can be made to bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, and other linked bank accounts. Your account must be fully KYC-verified before the first withdrawal is processed. moja88 does not charge a platform fee on standard withdrawals, though your payment provider may apply its own transaction charges.

moja88 processes withdrawal requests within 1 to 24 hours for mobile banking methods (bKash, Nagad, Rocket, Upay). Bank transfers to Dutch-Bangla Bank, BRAC Bank, Sonali Bank, Islami Bank, and City Bank may take 1 to 3 business days depending on your bank's processing schedule. Withdrawals submitted during Bangladesh Standard Time (BST, UTC+6) business hours are typically handled faster.

No — for security and anti-fraud purposes, moja88 requires withdrawals to be sent back to the same payment method and account number used for deposits. If you need to update your registered payment details, you must contact [email protected] with proof of ownership for the new account. This policy protects all players and prevents unauthorised fund transfers.

moja88 does not charge platform fees on deposits or withdrawals. However, your payment service provider — bKash, Nagad, Rocket, your bank, or Visa/Mastercard — may apply their own standard transaction or service charges. We recommend checking the current fee schedule of your payment provider before initiating a large transaction.

The RTP on moja88 slots varies by game and software provider. Most slots from Pragmatic Play, NetEnt, and Microgaming available on moja88 carry RTPs in the range of 94% to 97%. The specific RTP for each title is displayed in the game's information panel. A higher RTP indicates a statistically lower house edge over a large number of spins, though individual session results will always vary.

Yes — moja88 is fully optimised for mobile play on Android and iOS devices. The entire game library, including cricket betting, live casino tables, slots, and fishing arcade games, is accessible through your mobile browser without downloading a separate app. The interface automatically adjusts to your screen size, and bKash and Nagad deposits work natively on mobile.

Yes — all games available on moja88 use certified Random Number Generator (RNG) technology supplied by licensed software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios undergo independent audits by third-party testing laboratories to verify fairness and randomness. moja88 does not modify game outcomes in any way — results are determined entirely by the provider's certified RNG.

A wagering requirement specifies how many times a bonus amount must be staked before winnings derived from it can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. On moja88, wagering requirements differ by promotion — always read the individual bonus terms before opting in.

Yes — all bonus funds and associated winnings on moja88 carry an expiry period, which is stated in the specific promotion's terms and conditions. Typically, bonus funds must be wagered within 7 to 30 days of being credited. Unused bonus balances that expire are forfeited automatically. moja88 sends email reminders before a bonus expiry, so keep your registered email address active and monitored.

moja88 rewards regular players through an ongoing loyalty programme. As you wager on cricket, slots, live casino, and fishing games, you accumulate loyalty points that can be exchanged for bonus credits or cashback. Higher activity levels unlock elevated VIP tiers with benefits including faster withdrawals, dedicated account managers, exclusive promotions, and higher deposit limits. Contact support for details on your current tier status.

moja88 protects player data using SSL encryption on all pages and transactions, secure server infrastructure, and strict internal data access policies. Payment details such as bKash numbers and bank account information are stored in encrypted form and are never shared with unauthorised third parties. For full details on how your data is collected, stored, and used, refer to the moja88 Privacy Policy page.

If you suspect unauthorised access to your moja88 account, contact [email protected] immediately with the subject line "Compromised Account — Urgent". Our security team will temporarily freeze the account, investigate the activity, and guide you through a secure account recovery process. In the meantime, change the password on your registered email address and any other accounts that share the same credentials.

You must be at least 18 years old to register and play on moja88. This is a strict and non-negotiable requirement. moja88 verifies player ages during the KYC process and will permanently suspend any account found to belong to an underage individual. Any funds deposited by a minor will be returned to the original payment source. If you believe a minor is using moja88, please report it to [email protected] immediately.

To self-exclude from moja88, contact our support team at [email protected] with the subject "Self-Exclusion Request". Self-exclusion suspends your account for a minimum of 6 months — you will not be able to log in, deposit, or receive promotional communications during this period. The exclusion cannot be reversed before the period ends. moja88 also offers shorter time-out periods (24 hours to 6 weeks) and deposit limit tools for players who need a lighter level of restriction.